As of January 2025, the Tax Practitioners Board’s new Code Determination places clear obligations on registered tax and BAS agents. At Fletcher Tax Accountants, we’re committed to full transparency—so you always know where you stand. Here are the five key disclosures we make and why they matter to your small business.
1. We’re on the TPB Public Register
Under the new rules, we must advise you that we’re listed on the TPB’s searchable Public Register. Including this link in our engagement letter lets you verify our registration at any time.
2. How to lodge a complaint
You deserve a clear pathway for feedback. We explain how you can make a complaint via the TPB’s online form—details and step-by-step instructions are provided in our welcome pack. You can also access the complaints page directly here: TPB Complaints.
3. Our duties and your rights
Navigating tax law can be daunting. Under the Tax Agent Services Act and TPB Code, Fletcher Tax must act honestly, with integrity and in your best interests. In turn, you have obligations: to supply full and accurate information, maintain records, and meet agreed deadlines. We outline both sides clearly in our engagement letter to avoid any surprises.
4. Prescribed events over the past five years
If we’d experienced any suspensions, bankruptcies, fraud convictions or civil penalties in the last five years, we’d be required to disclose them. As part of our commitment to transparency, we confirm that Fletcher Tax Accountants has a clean record—no prescribed events to report.
5. Conditions on our registration
Finally, we must advise you of any conditions that limit our scope of services. We hold an unrestricted registration, which means we’re authorised to assist with everything from BAS and payroll tax to capital gains queries.
Further Information
For full details on these client-information requirements, you can download the TPB’s official Information for Clients factsheet (PDF).
Conclusion
These five disclosures aren’t extra hoops—they’re simply what Fletcher Tax Accountants must do under the TPB’s 2025 Code Determination. By embedding them in our engagement letter, on our website and in client communications, we ensure you’re fully informed from day one.