They’re in! Now what?

… So you got your customer and you can see dollar signs written all over them – now what? What will make you stand out from the crowd or from their previous provider? If you have competition – chances are there are a lot of people that do what you do or sell what you sell. So how do you stand out?

Consider asking your new clients, prospects and current clients the following:

  • What made you decide to use our services/buy our products?
  • What’s one thing we do better than others you do business with?
  • How can we improve on our services/products?
  • Do you refer us to others? If no – why not?
  • What would you Google to find a service like ours?
  • What didn’t you like about your previous service provider?
  • What methods of communication do you prefer?
  • How do our prices compare to what you paid in the past or to what you expected?
  • To target a niche – Which professional and trade associations are you a member of that are specific to your line of business?
  • To target a niche – Which social networking tools do you use or regular blogs that you read?

Don’t you think the above will help you identify where you can improve at a business level and areas where you may be able to improve on a particular area for the client in question.

Have you got any other must ask questions for your clients and prospects?